THE SELFHOOD STUDIO

PRIVACY POLICY

Last Updated: October 2026

1. Overview

The Selfhood Studio, LLC ("Company," "we," "us") describes here how we collect, use, store, share, and protect information when you visit our website, request free material, join our email list or a waitlist, listen to our podcast, follow or message us on social media, purchase a product or program, participate in a course, group call, or Framework Coaching engagement, or otherwise interact with us.

2. What we collect

Information you provide: name, email address, and any optional information you submit through forms or communications. Billing and transaction data, processed by Stripe; we do not store full payment card information. Enrollment details, attendance, communications, feedback, and survey responses.

Free material and waitlists. If you request a free resource, subscribe to our email list, or add yourself to a waitlist for a future cohort, we collect your name and email address and record which resource or waitlist it was.

For Framework Coaching participants only: information related to the coaching relationship, including the goals and purpose of the engagement, session notes, referrals made, and the date the engagement ends. See Section 12.

Collected automatically: IP address, browser and device type, operating system, approximate location from IP, pages visited, referral source, time on site, and interactions with content, including through cookies.

We do not collect medical records or protected health information.

3. How we use it

To deliver the courses, programs, and coaching you have purchased.

To send you free material you requested.

To notify you when enrollment opens for a cohort you asked to be told about.

To process payments, manage enrollment, and provide support.

To maintain coaching records where required by professional standards.

To send service communications including confirmations, scheduling, and policy changes.

To send marketing communications with your consent, which you may withdraw at any time.

To improve our offerings and operations.

To comply with legal obligations.

We do not sell your personal information. We do not use it for cross-context behavioral advertising or for profiling that produces legal or similarly significant effects.

A waitlist is a notification list, not a commitment. Adding yourself to one creates no obligation on you, and you can remove yourself at any time using the unsubscribe link in any email or by writing to us.

4. Service providers

We share data only with providers necessary to operate: Stripe for payments; Google Workspace for email and internal operations; Innovorise, built on HighLevel, for our website, course hosting, scheduling, email, and customer relationship management, with HighLevel Inc. acting as a sub-processor; and Zoom for live sessions. Our podcast is distributed through a podcast hosting provider and third-party listening apps.

Providers are not authorized to use your information for their own purposes.

5. Separation from clinical practice

The Selfhood Studio maintains systems that are completely separate from those of the psychotherapy practice operated separately by Jackie Reynolds. There is no shared database, no shared contact list, and no overlap between clinical records and Selfhood Studio systems.

The Selfhood Studio does not maintain psychotherapy or clinical health records and is not a covered entity under HIPAA. No diagnosis is made about any participant and no clinical record is created about any participant.

6. Recordings

Live Framework Coaching sessions are recorded, capturing video, audio, and chat.

Consent to recording is obtained through the Cohort Participation and Recording Consent or the Framework Coaching Agreement, each signed before content access or coaching begins. Acceptance of this Policy is not consent to be recorded.

Recordings are made available to participants in the same cohort, and are reviewed internally. They are not used for marketing except under the separate Marketing and Testimonial Release, which is voluntary, revocable, and offered near the end of a cohort rather than at enrollment.

Retention is set out in Section 13.

7. Confidentiality limits

Our services are educational and coaching, not therapy. Information shared in courses, group calls, communities, or coaching is not protected by therapist–client confidentiality, attorney–client privilege, or any other professional privilege.

Confidentiality cannot be guaranteed in any group environment. The specific framework for coaching engagements is in the applicable Framework Coaching Agreement.

8. Cookies

We use strictly necessary cookies, which do not require consent, and performance, analytics, and functional cookies. You may control cookies through your browser settings. Disabling some cookies may affect functionality. We do not currently respond to Do Not Track signals.

9. Disclosure obligations

Two separate sets of obligations apply.

Mandatory reporting. Texas law requires any person who has reasonable cause to believe that a child is being abused or neglected to report immediately (Texas Family Code § 261.101). The same applies to abuse, neglect, or exploitation of an elderly person or a person with a disability (Texas Human Resources Code § 48.051). These obligations are universal. They apply regardless of setting, capacity, or the channel through which information reaches the Company, including social media messages.

Danger to self or others. Under the BCC Code of Ethics (Section A, Item 7), which governs coaching engagements only, the Company is required to disclose to appropriate governmental agencies when a participant appears to be a danger to themselves or others.

No duty to warn. Texas law does not require the Company to warn a specific third party of threats made by a participant (Thapar v. Zezulka, 994 S.W.2d 635 (Tex. 1999)). However, Texas Health and Safety Code § 611.004 permits disclosure to law enforcement if there is a probability of imminent physical injury. That disclosure, if made, is protected by statutory immunity.

Disclosure may occur without advance notice. We may also disclose information to enforce our agreements, protect our legal rights, comply with valid legal process, or respond to a lawful government request.

10. Your rights

To exercise any right, email [email protected] with the subject line Privacy Request. We will verify your identity and respond within the time required by law.

Everyone may request access to the personal information we hold; correction of inaccurate information; deletion, subject to legal exceptions including the five-year coaching records retention in Section 12; and opt-out of marketing at any time.

Texas residents (TDPSA): the right to confirm processing, obtain a copy of your data, and opt out of targeted advertising, sale, or profiling producing legal or similarly significant effects. We do not engage in any of those activities.

California residents (CCPA/CPRA): the right to know, delete, correct, opt out of sale or sharing, and not be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioral advertising.

Residents of other states with applicable consumer privacy laws, including Virginia, Colorado, Connecticut, and Utah: similar rights as provided under your state law.

11. Children

Our services are for individuals 18 and older. We do not knowingly collect information from anyone under 18 and will delete it promptly if we learn we have.

12. Coaching records

For Framework Coaching participants only, we maintain a coaching record containing identifying data, fee and payment information, the signed Coaching Agreement, the purpose and goals of the engagement, session notes, referrals made, and the date the engagement ends.

Coaching records are retained for five years from that date, as required by the BCC Code of Ethics, then disposed of in a manner that protects your privacy.

Coaching records are not clinical records. They are maintained separately from any records of the psychotherapy practice and are not subject to therapist–client privilege. Access is limited to the Company and to contractors with a documented need, each bound by confidentiality obligations.

Purchasers of self-paced courses are not coaching participants and no coaching record is created for them. Neither are subscribers, waitlist members, listeners, or followers.

13. Retention

Category

Period

Email list and waitlist entries

Until you unsubscribe or ask to be removed

Account and enrollment data

Duration of your relationship with us, plus a reasonable period for record-keeping and support

Transaction and billing records

At least seven years, for tax, accounting, and audit obligations

Communications

As long as needed to address inquiries and any potential dispute

Session recordings, participant access

90 days after the cohort ends

Session recordings, internal copy

Five years, matching the coaching record period

Marketing material under the Release

Retained while in use; removed from our channels on revocation

Per-use marketing approvals

Retained as evidence of consent for as long as the material is in use

Coaching records

Five years. See Section 12

When information is no longer needed and we are not required to retain it, we delete or anonymize it.

14. Security

We use reasonable administrative, technical, and physical safeguards. Data is stored using secure third-party systems. No system can guarantee complete security.

In the event of a data breach, affected individuals and regulators will be notified as required by applicable state law.

15. AI tools

Some educational materials include prompts or guidance for use with third-party AI tools. You are solely responsible for anything you submit to them, and we strongly advise against submitting sensitive personal information, identifying details about other people, or content involving mental health, trauma, or safety.

Those tools are operated by third parties under their own terms. We do not control how they store or use what you submit, and information submitted may be used to train future models unless you have opted out. Outputs may be inaccurate and are not professional advice.

We may use AI tools internally for drafting, scheduling, and analyzing aggregated or anonymized usage. We do not submit identifiable participant or coaching client information to public AI tools without consent.

16. Podcast, social media, and free material

We publish the podcast Jackie Ponders It All, maintain public social media accounts, and offer free material and an email list.

None of these is a paid Offering. Listening, following, commenting, messaging, subscribing, or downloading free material creates no professional, clinical, coaching, or contractual relationship.

Interactions on social platforms are subject to that platform's own privacy policy, not this one. Social media messages are not confidential and are stored by the platform.

Jackie Reynolds reads and sometimes replies to comments and direct messages. A reply is a social interaction. No clinical work occurs in a direct message. There is no guaranteed response and no committed response time.

Please do not share sensitive personal information, and note that the reporting obligations in Section 9 apply to information received through these channels. Further detail is in our Educational and Website Disclaimer.

Our website may include embedded content, such as videos or podcast players, that collects data according to the third party's own policy.

17. Marketing communications

If you have provided your email address and consent, we may send marketing communications about our offerings.

Under CAN-SPAM, we identify marketing emails as commercial, include our physical postal address (The Selfhood Studio, LLC, 7701 Lemmon Ave, Ste 260, Dallas, TX 75209), and include a clear unsubscribe link in every marketing email. Opt-out requests are honored promptly and within 10 business days.

Service communications, including confirmations, scheduling, course updates, and policy changes, are not marketing and may be sent regardless of marketing preferences.

18. Updates

We may update this Policy. The updated version will be posted with a revised Last Updated date. For material changes we will provide notice by email or a prominent website notice.

19. Contact

The Selfhood Studio, LLC

7701 Lemmon Ave, Ste 260, Dallas, TX 75209

[email protected] (subject line: Privacy Request)